RETURN POLICY / TERMS & AGREEMENTS
Sample Kits:
All customers of Slarutan Cosmetic Laboratory LLC are required to sample the products before placing and order.
Sample Kits are available for purchase and highly recommended before placing a private label order.
Custom Orders:
Custom orders require that your samples be tested prior to placing your full order.
Custom order labels, components and shippers have to be approved before production starts.
Refunds:
There are no refunds once orders have been submitted and processed.
All products must be labeled before leaving Slarutan Cosmetic Laboratory.
2nd Party Businesses:
Slarutan Cosmetic Laboratory LLC is not responsible or liable for any 2nd party businesses advertised on the website. The 2nd party businesses are for advertising purposes only, you the customer are responsible for doing research before utilizing 2nd party services.
Damaged During Shipping:
If an order arrives damaged during shipping, you must take pictures of the damaged contents, in the same packaging, along with an image of the shipping label on the package.
Return the ENTIRE order back to Slarutan Cosmetic Laboratory LLC. (partial orders will not be accepted).
To submit your claim please email the required images to info@slarutanlabs.com and ship the damaged package back to our lab within 48 hours of your initial delivery. Claims and returns submitted after 48 hours you will not be able to submit a claim and have accepted the damaged products.
Manufacturers are required to keep up to 7 samples of each product made.
We require clients to send extra labels, 10 or more above the requested amount. ex: If you place an order for 100 shampoos, send 110 labels. 7 products will be placed in the retain room and the extra 3 labels are in place for defected labels .
Custom Order prices do not include the cost of shipping and components.
Ex: On the customize form, when asked what is your price range, we are asking your budgeted price range for the product only, not labels or components.
Orders over 1000 pcs, you are required to provide shipper boxes for your products.
There is a +/- difference when manufacturing custom orders.
Ex: In production there are times the batch we are making does not yield the quantity we are trying to achieve. Sometimes we may be 20 pcs over or under. If we yield less or more your invoice will be adjusted accordingly.
It is very important to make sure you are satisfied with your sample product. Once the approval certificate is signed, no more adjustments can be made to your product. If you decide a change is needed after signing the approval certificate , your product will go back to the beginning of development (4 to 6 week turnaround time , a lab fee will be invoiced).
Price Quotes are valid for 30days.
A Storage fee invoice of $250 will be applied to all orders not picked up or shipped after 14 days of completion.
Additions to Terms and Agreement November 2023
1. Customized Products
The client is only allowed 2 revisions per product. If the client decides to make more adjustments to the samples after they have received 2 sample adjustments, there is a $250 fee per additional revision. Revisions do
not include adding ingredients or changing the performance per the client’s initial request of what type of product they wanted and how the product should perform, during the conference call with Slarutan Labs R&D manager and chemist. There are no Lab Fee refunds.
2. RUSH FEE
When clients have a deadline to meet that requires their turnaround time to be quicker than Slarutan Labs’ standard 4 to 6 week turn around, a rush fee can be paid. The Rush fee will be based upon the size of the order and ingredients.
3. Production Adjustments
If a client decides they would like to make additional changes after a production date has been set or production has started (there will be a production adjustment fee invoiced to the client). The production adjustment fee will be determined by what the client is requesting to have done.
Example: adding kitting, changing bottle type, adding inserts, seals, special packaging).
4. Finished Product
Ranges and how it affects your product: All raw material/ingredients received at Slarutan Cosmetic Laboratory LLC comes with a certificate of analysis aka (C of A). Listed on the C of A are the ranges of each ingredient (color, odor, viscosity, density, and Ph).
For example:
you may have purchased an oil that was bright yellowish in color and your next order of oil was
a darker color. Because the color changed doesn’t mean your product is different from the original order, nor does it mean that the product is old or not good. The C of A provided with the ingredient will give us a range of the color, stating it may be light yellow to an oak brown. What does this mean to you? Your finished product may look different; however, your product is still of good quality and the performance will remain the same. The range applies to the viscosity of your product, this means your product can be thicker or thinner per order. If your product was outside of the ranges listed on the C of A, we would discard the batch and wait for the next delivery of approved ingredients for your order. If we must discard ingredients that do not match the C of A, this could cause a delay in your production schedule.
5.Formula Ownership
When a client has approved their product formula, there are no changes that can be made to the formula. If a client decides they would like to make changes to their product formula, a new formula will need to be
purchased,
(No Exceptions).
6. Shippers
The client is responsible for providing Slarutan Cosmetic Laboratory with custom shippers for custom orders.
If the clients’ components are fragile, additional shipping material is required. Ex : glass bottles require padded shippers and dividers . If the client has multiple products and the components are different sizes, the client is required to have shippers that fit each component’s size.
Slarutan Cosmetic Laboratory is not responsible for damaged products during transit. It is the client’s responsibility to ensure the shippers will accommodate the necessary padding to protect their product during transit. The client's production date will not be set until shippers have been received by Slarutan Cosmetic Laboratory.
7. Storage Fee
Clients have up to 7 business days to schedule a delivery or pick up, from the date the client was notified their order was completed. After 7 days, the client will be charged a daily storage fee . The storage fee will be determined based on the size of their order.
8. Label Storage
Clients are encouraged to purchase extra labels for their products to prevent delay with the next order. If a client does not place their next order within 6 months of their last order, the client is responsible to pay for the labels to be returned to them using a mailing service that requires a signature
upon delivery.